Workflow automation

AI automation opportunities in five departments — and a simple ROI math

Price the hours and error cost a process burns each year before chasing the newest model.

Author:Kai Hsu (KK) Last updated:2026-07-30

Price the hours and error cost a process burns each year before chasing the newest model.

Common opportunities

Support: FAQ, ticket triage, draft replies; Marketing: drafts, event summaries, asset sorting.

HR: job descriptions, assisted screening; Finance: reconciliation help, expense categories; Ops: SOP lookup, handoff summaries.

Simple ROI

Annual saving ≈ (minutes saved × yearly volume × labour cost) − (tools + adoption + run cost).

Prioritise high-frequency, rule-clear processes with measurable error cost.

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